PRINT INFORMATION

Colour images are available in a choice of two photo papers:

Gloss finish Fujicolor Crystal Archive DP II high quality photo paper using a Durst Lambda printer. This combination of printer and paper produces an affordable gallery quality print with rich, sharp colours. The silver halide paper also has a thicker base with high stiffness and is highly rated for print longevity, colour-fast for up to 75 years.

High gloss finish Fujicolor Crystal Archive Fujiflex using an Oce Lightjet printer. This sturdy and tear resistant silver halide paper is widely regarded as one of the best photo papers available due to it's ability to produce vibrant colours, clean highlights and rich deep blacks with outstanding detail. The end result is a print that has an almost three dimensional effect and colour-fast for up to 100 years.

Black and white images are printed on gloss finish Ilford Galerie RC Digital Silver premium quality photo paper using an Oce LightJet printer. This combination of photo paper and printer delivers a durable print with excellent sharpness and richness of detail. The panochromatic paper also produces bright whites and deep blacks with a neutral print tone.

There is a 30mm white border around all images, which allows the print to be mounted easily in passe-partout framing (where the picture has a mounting board border in addition to the frame). So effectively a 20" x 15" print would be approximately 22.5" x 17.5" in total.

If you would like to discuss options for professionally framing your prints, please use the 'Contacts' section.

REFUND & EXCHANGE POLICY

As your purchase is printed specifically to order, it can only be returned or exchanged if it is found to be defective. Upon delivery, please inspect the print before signing for it. If the print has been damaged in transit, please note it as damaged next to your signature and notify us by email within 24 hours of receipt stating the nature of the damage and whether you would like a full refund or replacement. To return the defective item, please post to:

Steven G Walker Photography
224 Deeside Gardens
Aberdeen
AB15 7PS

We would appreciate it if the item is returned in its original packaging and for your protection, we recommend that you send the item by recorded delivery. We would be happy to refund the cost of returning the defective item upon receipt of a proof of postage.

DELIVERY

You should receive your item by recorded delivery approximately 14 days from receipt of your order and will be notified by email when your purchase has been shipped to your address.

Prices stated are to the UK mainland only and inclusive of delivery and VAT. If you require your print to be delivered out with the UK, please use the 'Contact' section and provide details of the print you require (including size and type of photo paper if applicable) together with the delivery address and we will respond to you by email with alternative payment details.

COMPLAINTS & ERRORS

In the unlikely event that you should have a complaint, please email the nature of your complaint to info@stevengwalkerphotography.com.

If there are any errors or omissions in your order information, please notify us within 24 hours of placing your order using the above email address.

DISPLAYING & PRINT CARE

Below you will find best practice guidelines for displaying and prolonging the lifetime of your print, these are suggestions only and it is of course entirely up to you how you wish to display and care for the print.

To avoid any damage, please take care when unpacking the print. Before disposing of the packaging, carefully inspect the print to ensure that no damage has occurred during shipping. It is also important to handle the print with clean hands as oils and other contaminants on our fingertips can attack the photo paper as well as leave unwanted fingerprints, which are difficult to remove.

One of the most important matters to take into consideration when choosing where to display the print, is to avoid walls that are exposed to direct sunlight. UV light has a detrimental effect and over time the colours will fade (this will eventually happen regardless). To further protect the print from UV radiation and other pollutants, it is recommended to have the print professionally framed using museum glass. This type of glass also has an anti-reflective coating which reduces any unwanted and distracting reflections.

Direct lighting is widely regarded as the best method of displaying photographic images in their best light. If using this method of lighting, it is advisable to mount the light fittings at high level so as not to create unwanted glare when viewing at eye level. Ensure that the light fixtures have a UV filter in front of the bulb to avoid any damage/ colour fading. A 50W bulb should be sufficient if the fixture is up to 8 feet from the print or 75W if above 8 feet.

If possible, try to hang the prints within a cool (ideally room temperature or below), dry room and not above radiators, heating vents, etc. It is best to avoid rooms with extreme variations in temperature and humidity (basements, attics, etc). Continual temperature and humidity variations can distort the frame and mounting materials and eventually cause damage to the print itself.

When cleaning the framed print, spray some glass cleaner onto a microfiber cloth and gently wipe clean. Do not spray glass cleaner directly onto the glass as cleaner can penetrate the frame and cause damage to the mounting board or the print itself. Also, avoid using excess pressure which can scratch the surface of the glass.

Finally and most importantly, I hope that you and your viewing audience enjoy the print!